All orders are lovingly handmade. Please allow 1-3 weeks for production time. We do offer a rush processing option for an addition $5. If you are in need of an order sooner, please contact HelloCharlie!
Orders are shipped via USPS First Class.
We ship all international packages USPS First Class International. Please expect your package to arrive between 7-21 business days due to customs etc.
Hello Charlie! is not responsible for lost packages due to USPS. If your package is lost, please contact your local postal service and file a claim.
RETURNS AND EXCHANGES:
Hello Charlie! wants you to be happy with your order. We accept exchanges within 15 days of receiving your purchase as long as the item is unworn and in its original packaging. Shoot an email to the shop with your order number and which item you are exchanging for. Once your order has made it back and is inspected, your new selection will be mailed out. Shipping costs are the customers responsibility.
If what you are exchanging for is out of stock, we will contact you and provide you with an exchange of your choice for equal value.
All bonnets on sale are final sales. Please measure your babies head! Our processing times are 1-3 weeks. Because of this, if you're purchasing a 0-3 or 3-6 month sale bonnet, consider sizing up or emailing us! We want you to get the right size bonnet...especially final sales. Exceptions include flaws in bonnet or heaven forbid, a wrong order sent.